Packaging and Recycling

We love the idea of repurposing old packaging which constantly floods through my door. We want to try and use it all up. So the outer packaging of your purchases might not look perfect or pretty, but it will be clean and safe. We are going to try to never buy new bubble wrap, but shall repurpose every piece that we get and use any alternative protection, polystyrene chips, screwed up paper etc. Of course this will be a wait and see process but it is our end game. But be sure we shall always endeavour to make your purchase presentable, using fresh tissue and anything else I have to hand to make your purchase look special. Only the outer protection, where necessary will be made of recycled materials. On saying all that, some of the packaging will inevitably be brand new, but always from recycled sources and always be recyclable. For example, the plates, we found fit perfectly in pizza boxes, these we decorate by hand stamping to a make them bespoke and we are hoping will be passed on for another gift, and thus reused over and over again. The boxes that fit the mugs and baubles are treated in the same way.

Order Turn Around

We aim to dispatch items twice a week, Mondays and Thursdays, this is to reduce motoring costs as there is no post office close by anymore. Deliveries should reach the customer between 1 and 5 days.

Shipping

Standard U.K delivery is free for all orders over £10.00, under £10.00 there will be flat rate charge of £1.00 per order.

International Orders. Please bare with us here, we currently sell only within the U.K. However, Trade orders for the Greetings Cards and the Printed Stuff are welcome. Please email me directly at alisonread@designedwithlove.co.uk and we shall be in touch.

Returns and Refunds

We hope that there will be few reasons to return, we have tried our best to photograph and display the product as clearly and as faithfully as we can in an effort to reduce this eventuality. A lot of the products are ‘handmade’ by Alison in the studio and as such will have slight variations in finish. And please be aware that online image colours can slightly vary on different monitors.

However, any item can be returned within 14 days of receipt for a refund. The customer is responsible to ensure the items are returned in all their original packaging, in order to protect from damage during transit. Once received back in this original condition a refund will be issued. It is advisable to obtain a free certificate of proof of posting from the post office. Items lost in transit will not be treated as returned and the expense of the return postage is at the cost of the customer.

Please return to

Returns Department at Alison Read
44 Colegrave Street
Lincoln
LN5 8DR.

In the event of damaged goods, please submit photographs of the damage and send to alisonread@designedwithlove.co.uk  a full refund including postage costs will be issued if an item meets the requirements of being faulty or a replacement if available will be sent.

Printmaking

To see my printmaking on paper please visit www.alisonreadprintmaker.co.uk